Key Responsibilities:
1. Account Opening Operations
o Handle end-to-end processing of trading and demat account opening (individual, corporate, HUF, NRI, etc.).
o Scrutinize and validate account opening forms and supporting documents for completeness and compliance.
o Ensure timely and error-free processing of forms—both physical and digital (e-KYC).
o Co-ordinate with the Sales/Business Development team for form discrepancies and resubmissions.
2. Regulatory & Compliance Adherence
o Ensure adherence to SEBI, NSE/BSE, CDSL/NSDL, and internal compliance policies during account onboarding.
o Implement and monitor changes as per regulatory updates.
o Ensure proper documentation is maintained for audit and inspection purposes.
o Handle regulatory audits and provide necessary data and reports.
3. Process Improvement & Automation
o Identify areas for streamlining the account opening process and reducing turnaround time.
o Work with the IT/tech team to improve digital onboarding and automate manual tasks.
o Monitor and upgrade internal SOPs periodically.
4. Client Support & Escalation Handling
o Handle escalations and complex queries related to account opening.
o Provide support to branches, partners, and clients on document requirements and application status.
o Ensure resolution of discrepancies and pending cases within defined timelines.
5. MIS & Reporting
o Prepare and analyse daily/monthly MIS on account openings, rejections, and pending cases.
o Share reports with internal stakeholders and management for tracking performance.
o Ensure data accuracy in internal systems and external uploads to CDSL/NSDL/exchanges.
6. Team Management
o Supervise and mentor junior team members in document verification, system entries, and compliance checks.
o Conduct training sessions on regulatory updates and document processing standards.
o Monitor productivity and performance metrics of the team.
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Key Skills Required:
• In-depth knowledge of trading/demat account opening processes and documentation
• Familiarity with SEBI, Exchange, CDSL/NSDL regulations related to account onboarding
• Understanding of e-KYC, CKYC, DigiLocker, IPV, and Aadhaar-based onboarding
• Strong communication, coordination, and interpersonal skills
• Proficient in MS Office (especially Excel); knowledge of CRM or BO software preferred
• Attention to detail and process compliance mindset
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Qualifications:
• Graduate (Mandatory); Postgraduate or MBA in Finance/Operations (Preferred)
• Minimum 4–7 years of experience in account opening/KYC operations in a stockbroking firm
• NISM Series certifications (if required as per role)